Refund policy

Last updated: 17 August 2026

This policy explains how to withdraw from a contract and return products purchased from the KAMPERup! online store.

1. Right of Withdrawal

A Customer who is a consumer has the right to withdraw from a distance contract within 14 days without giving any reason.

The 14-day period begins on the day the Customer, or a third party designated by the Customer other than the carrier, takes possession of the product.

If an order includes multiple products delivered separately, the 14-day period begins on the day the Customer receives the final product, batch or part of the order.

2. How to Request a Return

To exercise the right of withdrawal, the Customer should inform us of their decision in a clear statement.

Return contact details:

KAMPERup!
Email: kontakt@kamperup.pl
Return address: Lessla 4/2, 24-100 Puławy, Poland

The request should include:

• full name;
• order number;
• email address used for the order;
• name of the returned product;
• a statement that the Customer is withdrawing from the contract.

To meet the deadline, it is sufficient to send the withdrawal notice before the 14-day period expires.

3. Returning the Product

The Customer should return the product without undue delay and no later than 14 days from the date on which they informed the Store of their withdrawal from the contract.

The Customer bears the direct cost of returning the product.

We do not accept cash-on-delivery parcels or parcels whose collection requires us to incur additional costs.

4. Refunds

Following an effective withdrawal from the contract, we will refund all payments received from the Customer, including the cost of the least expensive standard delivery method available when the order was placed.

If the Customer selected a delivery method more expensive than the least expensive standard delivery option offered by the Store, we will not refund the additional cost resulting from that choice.

The refund will be issued no later than 14 days after receiving the withdrawal notice. We may withhold the refund until we receive the returned product or the Customer provides proof of having sent it back, whichever occurs first.

Refunds will be made using the same payment method used by the Customer, unless the Customer expressly agrees to another refund method that does not involve additional costs for them.

5. Condition of Returned Products

The Customer may inspect the product only to the extent necessary to establish its nature, characteristics and functioning, as they would in a physical store.

The Customer is liable for any reduction in the product’s value resulting from use beyond what is necessary to inspect it.

The product should be returned complete, with any accessories, instructions and packaging components supplied with it.

6. Products That Cannot Be Returned After Opening

The right of withdrawal does not apply to products supplied in sealed packaging that cannot be returned after opening for health-protection or hygiene reasons.

This applies in particular to:

• hygiene products;
• single-use products after the packaging has been opened;
• fragrance oils, fragrance refills and scented products after the seal has been broken;
• chemicals, portable-toilet treatments, cleaning products and similar products after the seal has been broken;
• products that come into direct contact with the body, food or potable water, where they have been opened and are unsuitable for resale for hygiene reasons.

Such products may be returned only if they are unopened, complete and have intact hygiene or factory seals.

7. Personalised and Made-to-Order Products

The right of withdrawal does not apply to non-prefabricated products made to the Customer’s specifications or designed to meet their individual needs.

This includes, for example, personalised products with an individual print, label or configuration, or products prepared specifically for the Customer’s order.

8. Returns and Complaints

This Returns Policy does not limit the Customer’s rights arising from non-conformity of goods with the contract, statutory warranty, a manufacturer’s warranty or other mandatory provisions of law.

If a product is defective, damaged or does not match the order, the Customer may submit a complaint independently of the withdrawal rules.

Complaints may be submitted to: kontakt@kamperup.pl

9. Business Customers

The right of withdrawal is available to consumers and to individuals carrying on a business where the purchase is not of a professional nature for them, in particular in view of the subject matter of their business activity.

For other business customers, return terms may result from individual arrangements or applicable law.